ICE understands the importance of intake, lead conversion, phone answering and just how competitive our legal marketplace has become. This video provides a fun and brief summary of how ICE fills a huge hole within the legal marketing industry. Approximately 33 percent of clients have dropped relations with at least one law firm in the last year. All of these client concerns that lead to law firm abandonment can be easily solved with our unique and unparalleled attorney phone answering services.
In essence, we will be an extension of your law firm that draws in client leads. Our intake specialists work diligently to ensure that all leads receive the attention, information, and timely care that they deserve. Our legal intake representatives are attorney-trained in the best practices of the industry. This all works to establish client confidence early on in your law firm's ability to represent them.
We are the legal industry's leading intake experts focused on one thing: retention. What good is a legal phone answering service if you then need to turn around and spend countless days trying to get the potential client back on the phone?
In essence, we will be an extension of your law firm that draws in client leads. Our intake specialists work diligently to ensure that all leads receive the attention, information, and timely care that they deserve. Our legal intake representatives are attorney-trained in the best practices of the industry. This all works to establish client confidence early on in your law firm's ability to represent them.
We are the legal industry's leading intake experts focused on one thing: retention. What good is a legal phone answering service if you then need to turn around and spend countless days trying to get the potential client back on the phone?
Services
Intake Conversion Experts, LLC (ICE) is the collaboration of the best intake minds in the marketplace.
Having worked together on various projects with numerous clients, the founders of ICE have brought a service to the legal marketplace which focuses on increasing your retention percentage.
Chris O'Brien brings 15 years of plaintiff law firm business process experience.
For the past 5 years, his sole focus has been on identifying and implementing intake best practices through his company's software, Captorra.
Having worked together on various projects with numerous clients, the founders of ICE have brought a service to the legal marketplace which focuses on increasing your retention percentage.
Chris O'Brien brings 15 years of plaintiff law firm business process experience.
For the past 5 years, his sole focus has been on identifying and implementing intake best practices through his company's software, Captorra.
ICE can be an extension of your intake department or we take over the entire intake operation.
Below is a listing of the services we offer.
We can do it all or you can pick which services you need from the options below.
Are you interested in running a Mass Torts marketing campaign, but don't have the infrastructure or staff to handle the volume?
Let ICE answer the calls, qualify the claimants and retain the client's for you.
Provide us your criteria for each of your case types and your retainer agreements and we will handle the sign up for you.
Below is a listing of the services we offer.
We can do it all or you can pick which services you need from the options below.
Are you interested in running a Mass Torts marketing campaign, but don't have the infrastructure or staff to handle the volume?
Let ICE answer the calls, qualify the claimants and retain the client's for you.
Provide us your criteria for each of your case types and your retainer agreements and we will handle the sign up for you.
Lead follow-up is a science we have mastered here at Intake Conversion Experts (ICE).
It's a balancing act between meaningful attention and respecting a lead's personal desire to follow a claim.
Our team members are specifically trained to identify quality leads and deliver the unparalleled customer service to secure them for your firm.
When communication falters, we have trained our team members to strategically and aggressively follow up with these leads.
At ICE, we never take a "one size fits all" approach.
It's a balancing act between meaningful attention and respecting a lead's personal desire to follow a claim.
Our team members are specifically trained to identify quality leads and deliver the unparalleled customer service to secure them for your firm.
When communication falters, we have trained our team members to strategically and aggressively follow up with these leads.
At ICE, we never take a "one size fits all" approach.
Intake Conversion Experts (ICE) is an outsourced intake department for law firms, providing support to your firm during the times when your reception/intake staff are busy with other responsibilities.
The first phone call that a potential client makes to your law firm will usually form their first impression of your firm.
Why invest so much time and money in getting leads and incoming calls only to them go unanswered, leaving them with a lasting impression that is negative and inaccurate?
Research shows that nearly 33 percent of clients have severed relations with at least one law firm in the past year because of a bad first impression.
The first phone call that a potential client makes to your law firm will usually form their first impression of your firm.
Why invest so much time and money in getting leads and incoming calls only to them go unanswered, leaving them with a lasting impression that is negative and inaccurate?
Research shows that nearly 33 percent of clients have severed relations with at least one law firm in the past year because of a bad first impression.
Mass tort law firms need a huge deal of support staff to keep all things running smoothly and efficiently.
While legal assistants, paralegals, and junior associates are all a necessity, it is your intake department that plays the most pivotal role in securing you quality clients and leads.
If your intake personnel are understaffed or overburdened, it can have catastrophic effects on your law firm's financial well-being.
The experience, technologically innovative techniques, and superior customer service skills of the Intake Conversion Experts (ICE) allow us to improve the profitability of your firm.
While legal assistants, paralegals, and junior associates are all a necessity, it is your intake department that plays the most pivotal role in securing you quality clients and leads.
If your intake personnel are understaffed or overburdened, it can have catastrophic effects on your law firm's financial well-being.
The experience, technologically innovative techniques, and superior customer service skills of the Intake Conversion Experts (ICE) allow us to improve the profitability of your firm.
Reviews
Be the first to review Intake Conversion Experts.
Write a Review
